Hestia incorporates new tools to promote the autonomy of daily management
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- Beast
Hèstia incorporates new inquiries from Via Oberta
The AOC wants to enhance the self-management of the ABSS in the management tasks of the Hostia in order to improve autonomy, efficiency and response time. In this sense, from Monday 3 April we will make available to the ABSS a set ofmanagement tools and administration within the Hestia that will allow them to solve the functional needs of the day-to-day life of their equipment. Some of these utilities are already available, but new ones are also included:
- change the password for startup professionals
- modify the permissions of professionals (profile, equipment, schedules,…)
- transfer actions, demands, problems, resources and procedures between files
- transfer files between different teams and sectors
- delete personal tokens
- eliminate actions, demands, problems, resources and formalities
- reactivate people in a successful state (also available to all technicians)
- disassociate people from a file
- manage your own procedures
From day 3, the responsibility for these tasks will be on each ABSS and the AOC will no longer respond to requests that refer to these issues. The remaining requests for support for daily management (initial registration of professionals in the Hestia system, merger of repeated files and files, mass transfer of files and files from one professional to another,…) will continue to be addressed as it is common.
All users with a coordinator profile will have these tools by default and, in the cases that they indicate us from coordination, they will also be extended to the technicians that identify us, by a specific request by the support float of the Hestia.
These tools are very easy to use and will soon have a list of linked frequently asked questions to use. It is necessary to consider that certain results of the use of these tools are irreversible (deletion of personal files, actions, demands, problems and resources) and that is why it is considered optimal that those who really know the need use them.
We hope that this measure will make it easier for you to solve your most basic management needs.
We are here to answer any questions you may have through the Heast float or ours support form.