- Open administration
AOC satisfaction surveys: listening to improve public digital services
Information collected from the 237.000 surveys conducted during 2024 reveals that 80% of our users are very satisfied or satisfied with...
The new administrative laws (Law 39/2015, of 1 October, on common administrative procedure of public administrations - LPACAP and Law 40/2015, of 1 October, on the legal regime of the public sector - LRJSP) incorporate in the field of digital administration, in an adapted way, what until now was regulated in Law 11/2007, of 22 June, on electronic access of citizens to public services (LAECSP), with regard to electronic operation of the public sector, and some of the provisions of RD 1671/2009, of 6 November, applicable to the General State Administration, by which the previous one was partially developed. Although the LPACAP repeals the LAECSP, it must be borne in mind that, according to most doctrine, what the LPACAP does not provide with respect to what was in force with the LAECSP, and does not go against it, must be fully understood. application.
Furthermore, it is important to remember that digital administration goes beyond electronic administration. It is not just about applying technology to what we are already doing today. The real revolution that Public Administrations are facing is to use this technology to transform their processes from a clearly innovative perspective, in order to simplify them and provide more personalized services to citizens, while being proactive and also predictive, using new mobile technologies, cloud computing, big data, open data and new forms of collaboration with citizens and companies. In this way, more open, intelligent and efficient Public Administrations can be built, which are accountable to citizens and which incorporate the transparència as the usual way of doing all administrative activity.
From the AOC we want to support you in the process of digitization of your Administration and therefore, we present the “50 Legal Shadows: A Practical Guide to Digital Administration". Through this Guide we show you in a schematic way, those fundamental instruments for deploying digital administration in the public sector of Catalonia, while making available, on the one hand, a catalog of solutions that allow the compliance with legal and other obligations, trying to discover those "shadows" that are still present at the effective application of this rule.
In the Guide you will find related:
We are aware that in the application of this new regulation, everyone's collaboration is important. Therefore, with the desire to enrich the Guide, you can make your contributions by entering each shadow. Thus, as we uncover the shadows, we can build together the most suitable solution to facilitate the implementation of digital administration in our organizations. We invite you to participate in this project and enrich the proposals together. For now, we present the 20 besteres shadows.