El new Personal Health Channel (CPS) will allow, before the summer, to access the medical history with a PIN and to communicate virtually with the doctor. The current Personal Health Folder is not widely used because it can only be accessed with a digital certificate and because it does not have much information.
To improve access to each patient’s health information, a personal, non-transferable space has been created - to be called Canal or Personal Health Folder CPS) -, through which the patient will be able to access virtually from the place, time and device he wants to health services that until now were offered in person or by telephone. "It will be secure and confidential and adults will be able to access their data and health information and carry out electronic procedures", explains Joan Lluís Piqué, citizen care manager of the Catalan Health Service (CatSalut).
This new tool replaces the current one Personal Health Channel, which contains only very limited information, such as an electronic prescription or advance document, and is underused because it must be accessed with a digital certificate.
The new channel, on the other hand, will be accessed with a "robust password". “A mechanism similar to the one used by the boxes. It will be like going to the cashier but from your computer ", says Albert Ledesma, responsible for the Interdepartmental Health Care Plan.
Proactive patient
Through this Personal Health Channel -which brings together all the non-face-to-face projects that are already being carried out in the territory- the patient will be able to access his medical history, communicate with the doctor to consult him and carry out bureaucratic procedures without having to go to the CAP.
"It will relieve professionals of face-to-face functions but not of patient care. It is a tool for improving the relationship between the two ", says Piqué, who emphasizes that its success will depend on the fact that" professionals believe in the model ". The goal is also for the patient to take co-responsibility for their health and play a proactive role. For example, patients with hypertension or diabetes may monitor it themselves and enter the results into their history. The doctor or nurse will see you and give you the directions you need. Without going through the consultation. In fact, patients will be able to monitor basic measures - such as blood pressure, weight, glucose, or oxygen in the blood - and send them to medical records. And if they are outside the security thresholds, an alarm will sound. It should also serve to end duplication of evidence.
The patient will also be able to consult information about his illness. "It's not going to be the same for everyone. A person with a heart condition will have different characteristics from a diabetic. There will be specific messages and specific actions for at-risk groups, ”says Piqué.
Improvement for some groups
This new model of non-face-to-face care will make it possible to bring the doctor's consultation closer to people who have more difficulty attending due to work or family reconciliation issues. But CatSalut also believes that it will be useful in rural areas, "where citizens can enjoy more continuous care," says the report of this new model, to which ARA has had access.
Patients with chronic illnesses will also benefit, as they will be able to have more individualized care. "For example, if a chronic patient needs a home check-up, a computer or tablet can open the doors of their home so that the nurse, doctor or social worker can see and talk to them, and decide if that day is necessary. or not to go to his house ", argues the memory.
