Despite the improvement of electronic Public Administration, citizens demand more

May 29, 2013

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The European Commission has presented the study on e-government in Europe.

Neelie Kroes, Vice-President of the Commission, made the following assessment of the results: «This trend of e-government in Europe is promising. However, if users are more satisfied with online banking than with public utilities, this shows that public administrations need to improve the design of their e-government services based on user needs and we must, in addition, to try to make e-government work better at a transnational level. "

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Despite the improvement of e-Government, citizens are asking for more

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