- Open administration
- Innovation
- Citizen services
The AOC consolidates its chatbots with AI: more people served, high level of quality and 96% savings
Today, the trends of outsourcing, consumerization, cloud, etc., are causing changes in the ICT departments of organizations and, therefore, in ICT professionals. These departments, which in recent years have been responsible for managing infrastructure, are likely to orchestrate various external services in the future.
The purpose of the TSIUC'13 is, on the one hand, to know the vision that different experts have of the ICT departments in the next 5-10 years and the transformation that they foresee will take place. On the other hand, the aim is also to address the management of change, paying special attention to human resources, which are essential to successfully carry out any process of transformation of an organization.
More information at “The ICT departments of the future ”
Video of the first part of the day:
Video of the second part of the day: