Estonia and the "one-time principle"
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"For digital transformation to work, you have to think like Steve Jobs did: always from the consumer's point of view." These words of Toomas Hendrik Ilves, former President of Estonia (2006-2016), are the beginning of a article written by Ursula O'Kuinghttons and published in Retina (the supplement dedicated to the digital transformation of El País) that highlights Estonia as the example in digital transformation of Europe.
Estonia's drive to build a digital country began in 1991, the year the Baltic nation broke with the Soviet Union. To promote the nation’s economic growth and foster entrepreneurship, the government created online processes to file official documents so that these entrepreneurs would not have to queue long in public offices. One of the most successful measures has been the "one-time principle": the state cannot ask citizens for the same information twice and must use it at least twice.
Aspects on cybersecurity, blockchain and other initiatives have made Estonia a European benchmark in terms of digital transformation.
The full article by Úrsula O'Kuinghttons can be found in the Retina supplement of El País “Why Estonia is the digital example of Europe".